Refund policy

At Urban Edge & Co, we want you to love every piece you purchase. If something isn’t quite right, we’re here to help. Please review our return and refund guidelines below.

🛍️ Returns

We accept returns on eligible items within 14 days of delivery.

To qualify for a return:

• Items must be unused, unworn, and in their original packaging.

• Items showing signs of wear, damage, or alteration are not eligible.

• For hygiene reasons, earrings cannot be returned unless they arrive damaged or defective.

To start a return, please contact our support team at info@urbanedgeandco.com with:

• Your order number

• The item(s) you wish to return

• A brief reason for the return

We will provide instructions on how to proceed.

📦 Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery. Include:

• Photos of the item

• Photos of the packaging

• Your order number

We will arrange a replacement or issue a refund depending on the situation.

💸 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be:

• Processed to your original payment method

• Issued within 5–10 business days, depending on your bank or payment provider

Shipping fees are non‑refundable unless the return is due to our error.

📬 Lost or Delayed Packages

If your package is delayed or appears lost:

• We will assist in tracking the shipment

• Replacement or refund decisions will follow the carrier’s investigation outcome

Please note that shipping delays caused by customs, weather, or courier issues are outside our control.

❗ Non‑Returnable Items

For safety and hygiene reasons, the following cannot be returned:

• Earrings

• Final‑sale items

• Gift cards